Declutter Lady (PTY) LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of all our clients, visitors, and users. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and applicable South African privacy laws.

1. What Information We Collect

We may collect and process the following personal information:

Full name
Contact details (email address, phone number, address)
Booking and service details
Payment and billing information
Communication or queries sent to us
Browsing data (when using our website or booking forms)

2. How We Use Your Information

We use your personal information to:

Respond to inquiries or service bookings
Deliver and manage our services
Send confirmations, updates, or reminders
Improve customer experience and service quality
Process payments and invoices
Comply with legal or regulatory obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent.

3. Storage and Security

Your personal data is stored securely using appropriate physical, digital, and procedural safeguards. We take all reasonable steps to prevent unauthorized access, loss, misuse, or alteration of your personal information.

4. Sharing of Information

We may share your information only when necessary, such as:

With trusted service providers involved in delivering services (e.g. booking systems, payment gateways)
When legally required by authorities or courts
With your explicit consent

All third-party service providers are required to respect your privacy and act in compliance with data protection laws.

5. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Object to the processing of your data
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please email: info@declutterlady.co.za

6. Use of Cookies

Our website may use cookies to improve user experience and track website usage statistics. You can control cookie preferences through your browser settings.

7. Links to External Sites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third-party websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us at:
📧 freshstart@declutterlady.co.za
📞 +27 63 735 5618